FAQ

How to place an order?
Shopping is 100% safe! We prioritize the protection of your payment information with two key measures:

  1. Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, meeting the global security standards for processing cardholder data.

  2. We use end-to-end encryption technology to ensure the safety of your credit card details, billing address, and other payment-related information. You can trust that every transaction is 100% secure.

Is my payment information secure?
Absolutely safe! We prioritize your payment security with two essential measures:

  1. Our platform is PCI-DSS certified, ensuring compliance with global security standards for cardholder data processing.

  2. We implement end-to-end encryption technology to effectively protect your credit card details, billing address, and all other payment-related data. You can be confident that each transaction is fully secure.

Order Processing and Delivery Time
The process is divided into two stages:

  1. Order Processing: After your order is confirmed, we will begin processing within 12 hours (after successful payment) and typically ship within 2 business days.

  2. Delivery Time:

    • Domestic Orders: Standard delivery time is 3-8 business days.

    • International Orders: Delivery typically takes 5-10 business days, depending on your location and local customs procedures.

Order Tracking
Yes, you can track your order in real-time:
Once your order is shipped, we will send a tracking number to your registered email. You can also find this number in your account’s “Order History.”
You can use the tracking number on the official websites of shipping companies like UPS, DHL, to check your package’s real-time status and estimated delivery date.

Shipping Fees
We offer free standard shipping on all orders with no minimum purchase requirement.

Product Assembly
No assembly required! All products are fully pre-assembled before shipment. Simply open the package, and the product will be ready to use in no time—no tools or extra steps needed.

Return Policy
We offer a 30-day return guarantee on all products:
If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product.
We cover all return shipping costs.

Customer Support
For assistance, please contact our customer support team via email:
Email: EcoCleanCSC@outlook.com

Quick Tip: Include your order number (if applicable) and a detailed description of your issue (e.g., order issues, return requests) in the email.
Our team will respond within 48 business hours (Monday to Friday, excluding public holidays).